Testimonials
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Dear Dr Arvind Bhateja,
Today it is exactly one month since my spinal operation
and my wife joins me in taking this opportunity in sincerely
expressing our heartfelt gratitude to you and your team of
consultants, assistants and nursing staff for the kind and
excellent care we received throughout our stay at the
hospital and for being such a wonderful surgeon and
sensitive human being. It was indeed our privilege to have
met you and got to know you.
We would also like to place on records our sincerest
appreciation and gratitude to various other individuals and
service providers at the hospital. Undoubtedly, hospitals
are the most complex of service providers as it encompasses
a wide range of services and functional units including
diagnostic & treatment functions or hospitality functions,
ranging from clinical labs, Imaging facilities, emergency
rooms, physiotherapy, OT nursing, canteen, food service,
housekeeping, insurance handling, security and parking to
all other administrative and out-patient functions. Each of
these wide-ranging and constantly evolving functions, not
forgetting the highly complicated mechanical, electrical,
and telecommunications systems that require constant
upgrading and regular maintenance, managing varying human
emotions, egos and moods on a day-to-day basis, requires
elaborate and specialized knowledge, expertise & leadership
skills, which is why co-ordination and quality control is so
vital while providing comfortable & hassle-free experience
to an inpatient and his family.
When we first stepped into your hospital chamber in March
2010 I was unwavering in my decision to avoid surgery at any
cost as I had heard nightmare stories about what goes on in
emergency rooms, especially related to spinal surgeries. But
upon meeting you, my premeditated determination vanished and
I found myself readily agreeing to go under the scalpel,
much to the pleasant surprise of my wife!! Thereafter, it
just did not matter what counsel (read admonition) we
received from various friends and relatives, at times
caution mixed with indignation and shock, to agree for the
surgery without taking second opinion! On hindsight I am
glad that I took that decision to undergo the surgery.
While mostly all service providers, like hotels and
hospitals, endeavour to provide quality, comfortable and
hassle-free experience to their customers, often the
experience is not so pleasant and inspiring as we felt at
Sita Bhateja Speciality Hospital. Why? In our experience,
there’s one crucial feature that was abundantly present in
your hospital that is rarely seen in other institutions that
is service with a genuine smile!! Be it the parking
attendant, the security guard, the reception staff, the
nursing staff, the technicians, the physiotherapists or the
consulting Doctors…..all had a wonderfully bright and
genuine smile on their faces that really was infectious &
contagious. Cleanliness was another wonderfully pleasant
experience which, in our opinion, remains unmatched. And
never did we experience any staff or attendant misbehaving
or demanding for tips as done in other reputed hospitals.
Canteen meals, although limited in variety, was fresh, tasty
and wholesome. Undoubtedly the ethos of the hospital was
reflective of the personality of its owner(s) and we were
most pleasantly overwhelmed by the kind courtesies, positive
attitude and pleasant demeanor of your staff.
My wife and I also wish to thank you for the efficient
handling of the insurance formalities. We feared that the
paperwork would be a nightmare, but your competent staff
knew exactly what to do. In a surprisingly short time, they
had processed the forms and we felt truly reassured &
relieved. Please do extend our sense of gratitude and thanks
to all your relevant staff and personnel.
In conclusion, we would be failing in our duties if we
did not express our gratefulness to your beloved mother Dr (Mrs)
Sita Bhateja who found time from her busy schedule to visit
us in our room and enquire after my health. May God bless
her always and in all ways. And may the soul of your beloved
father Col. Bhateja continue to bless us mortals and guide
you to do better for humanity at large.
Thanking you once again and hoping that someday I too get
an opportunity to serve you and your family in my field of
expertise, that is financial planning, life insurance and
investments.
Sincerely
Adil
(Govadia)…Room # 204…Room with a view!!
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Let me begin by wishing you and your family belated
wishes for a Happy New Year and Sankranthi. I’ve been
wanting to write to you ever since my father was discharged
and well . . . . you know how we doctors are!
My family joins me in expressing our sincere thanks to
yourself and your team of doctors for the excellent care
given to my father, Mr. Boriah, during his stay at your
hospital. I must compliment you on the efficient and caring
manner in which your staff went about their duties. As a
fellow medical professional who runs her own establishment,
I can truly comprehend the effort that is required to
provide a high level of professional service in the medical
field.
Dr. Vidyamani
F.R.C.O.G (London), D.N.B. (Delhi). F.I.C.S.
Obstetrician & Gynecologist
K.M.C. Regn.No : 23565
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